Privacy Policy
This is the privacy notice of Body and Sole
Healthcare. In this document, "we", "our",
or "us" refer to Body and Sole Healthcare.
Our registered office is at 101 Victoria Rd,
Scarborough YO11 1SP.
Introduction
1. This is a notice to
inform you of our policy about all
information that we record about you. It
sets out the conditions under which we may
process any information that we collect from
you, or that you provide to us. It covers
information that could identify you
(“personal information”) and information
that could not. In the context of the law
and this notice, “process” means collect,
store, transfer, use or otherwise act on
information.
2. We regret that if there
are one or more points below with which you
are not happy, your only recourse is to
leave our website immediately.
3. We take seriously the
protection of your privacy and
confidentiality. We understand that all
visitors to our website are entitled to know
that their personal data will not be used
for any purpose unintended by them, and will
not accidentally fall into the hands of a
third party.
4. We undertake to
preserve the confidentiality of all
information you provide to us, and hope that
you reciprocate.
5. Our policy complies
with UK law accordingly implemented,
including that required by the EU General
Data Protection Regulation (GDPR).
6. The law requires us to
tell you about your rights and our
obligations to you in regards to the
processing and control of your personal
data. We do this now, by requesting that you
read the information provided at www.knowyourprivacyrights.org
7. Except as set out
below, we do not share, or sell, or disclose
to a third party, any information collected
through our website.
The bases on which we process information
about you
The law requires us to determine under which
of six defined bases we process different
categories of your personal information, and
to notify you of the basis for each
category.
If a basis on which we process your personal
information is no longer relevant then we
shall immediately stop processing your data.
If the basis changes then if required by law
we shall notify you of the change and of any
new basis under which we have determined
that we can continue to process your
information.
1. Information we
process because we have a contractual
obligation with you
When you create an account on our website,
buy a product or service from us, or
otherwise agree to our terms and conditions,
a contract is formed between you and us.
In order to carry out our obligations under
that contract we must process the
information you give us. Some of this
information may be personal information.
We may use it in order to:
1.1. verify your identity
for security purposes
1.2. sell products to you
1.3. provide you with our
services
1.4. provide you with
suggestions and advice on products, services
and how to obtain the most from using our
website
We process this information on the basis
there is a contract between us, or that you
have requested we use the information before
we enter into a legal contract.
Additionally, we may aggregate this
information in a general way and use it to
provide class information, for example to
monitor our performance with respect to a
particular service we provide. If we use it
for this purpose, you as an individual will
not be personally identifiable.
We shall continue to process this
information until the contract between us
ends or is terminated by either party under
the terms of the contract.
2. Information we
process with your consent
Through certain actions when otherwise there
is no contractual relationship between us,
such as when you browse our website or ask
us to provide you more information about our
business, including [job opportunities and]
our products and services, you provide your
consent to us to process information that
may be personal information.
Wherever possible, we aim to obtain your
explicit consent to process this
information, for example, by asking you to
agree to our use of cookies.
Sometimes you might give your consent
implicitly, such as when you send us a
message by e-mail to which you would
reasonably expect us to reply.
Except where you have consented to our use
of your information for a specific purpose,
we do not use your information in any way
that would identify you personally. We may
aggregate it in a general way and use it to
provide class information, for example to
monitor the performance of a particular page
on our website.
If you have given us explicit permission to
do so, we may from time to time pass your
name and contact information to selected
associates whom we consider may provide
services or products you would find useful.
We continue to process your information on
this basis until you withdraw your consent
or it can be reasonably assumed that your
consent no longer exists.
You may withdraw your consent at any time by
instructing us dpo@bodyandsolehealth.co.uk.
However, if you do so, you may not be able
to use our website or our services further.
3. Information we
process for the purposes of legitimate
interests
We may process information on the basis
there is a legitimate interest, either to
you or to us, of doing so.
Where we process your information on this
basis, we do after having given careful
consideration to:
• whether the same
objective could be achieved through other
means
• whether processing (or
not processing) might cause you harm
• whether you would expect
us to process your data, and whether you
would, in the round, consider it reasonable
to do so
For example, we may process your data on
this basis for the purposes of:
• record-keeping for the
proper and necessary administration of our
[organisational or business]
• responding to
unsolicited communication from you to which
we believe you would expect a response
• protecting and asserting
the legal rights of any party
• insuring against or
obtaining professional advice that is
required to manage [organisational or
business] risk
• protecting your
interests where we believe we have a duty to
do so
4. Information we
process because we have a legal obligation
We are subject to the law like everyone
else. Sometimes, we must process your
information in order to comply with a
statutory obligation.
For example, we may be required to give
information to legal authorities if they so
request or if they have the proper
authorisation such as a search warrant or
court order.
This may include your personal information.
Specific uses of information you provide to
us.
5. Information provided
on the understanding that it will be
shared with a third party
Our website allows you to post information
with a view to that information being read,
copied, downloaded, or used by other people.
Examples include:
5.1. posting a message our
forum
5.2. tagging an image
5.3. clicking on an icon
next to another visitor’s message to convey
your agreement, disagreement or thanks
In posting personal information, it is up to
you to satisfy yourself about the privacy
level of every person who might use it.
We do not specifically use this information
except to allow it to be displayed or
shared.
We do store it, and we reserve a right to
use it in the future in any way we decide.
Once your information enters the public
domain, we have no control over what any
individual third party may do with it. We
accept no responsibility for their actions
at any time.
Provided your request is reasonable and
there is no legal basis for us to retain it,
then at our discretion we may agree to your
request to delete personal information that
you have posted. You can make a request by
contacting us at dpo@bodyandsolehealth.co.uk
6. Complaints regarding
content on our website
Our website is a publishing medium. Anyone
may register and then publish information
about himself, herself or some other person.
We do not moderate or control what is
posted.
OR
We attempt to moderate user generated
content, but we are not always able to do so
as soon as that content is published.
If you complain about any of the content on
our website, we shall investigate your
complaint.
If we feel it is justified or if we believe
the law requires us to do so, we shall
remove the content while we investigate.
Free speech is a fundamental right, so we
have to make a judgment as to whose right
will be obstructed: yours, or that of the
person who posted the content that offends
you.
If we think your complaint is vexatious or
without any basis, we shall not correspond
with you about it.
7. Information relating
to your method of payment
First option:
We store information about your debit or
credit card or other means of payment when
you first provide it to us.
We store this payment information [at your
request] in order to make repeat purchasing
of goods and services easier next time you
visit our website.
[We also store it to help us prevent
fraud.]
We take the following measures to protect
your payment information:
7.1. We keep your payment
information encrypted on our servers.
7.2. We do not keep all
your payment information so as:
7.2.1 to prevent the
possibility of our duplicating a transaction
without a new instruction from you;
7.2.2 to prevent any other
third party from carrying out a transaction
without your consent
7.3. Access to your
payment information is restricted to
authorised staff only.
7.4. If we ask you
questions about your payment information, we
only show [partial detail OR the first four
OR the last four digits of the debit or
credit card number], so that you can
identify the means of payment to which we
refer.
7.5. [Other...]
We automatically delete your payment
information [after X days OR when a credit
or debit card expires].
Second option:
Payment information is never taken by us or
transferred to us either through our website
or otherwise. Our employees and contractors
never have access to it.
At the point of payment, you are transferred
to a secure page on the website of [WorldPay
/ SagePay / PayPal / MoneyBookers / Stripe]
or some other reputable payment service
provider. That page may be branded to look
like a page on our website, but it is not
controlled by us.
8. Information about
your direct debit
When you agree to set up a direct debit
arrangement, the information you give to us
is passed to our own bank [name of bank] for
processing according to our instructions. We
[do / do not] keep a copy.
[We keep this information only for the
duration of the direct debit arrangement.]
We are registered under the direct debit
guarantee scheme. This provides for the
customer's bank to refund disputed payments
without question, pending further
investigation.
Direct debits can only be set up for
payments to beneficiaries that are approved
originators of direct debits. In order to be
approved, these beneficiaries are subjected
to careful vetting procedures. Once
approved, they are required to give
indemnity guarantees through their banks.
9. Job application and
employment
If you send us information in connection
with a job application, we may keep it for
up to [three years] in case we decide to
contact you at a later date.
If we employ you, we collect information
about you and your work from time to time
throughout the period of your employment.
This information will be used only for
purposes directly relevant to your
employment. After your employment has ended,
we will keep your file for [six years]
before destroying or deleting it.
10. Sending a message
to our support team
When you contact us, whether by telephone,
through our website or by e-mail, we collect
the data you have given to us in order to
reply with the information you need.
We record your request and our reply in
order to increase the efficiency of our
[business / organisation].
We do not keep any personally identifiable
information associated with your message,
such as your name or email address.
OR
We keep personally identifiable information
associated with your message, such as your
name and email address so as to be able to
track our communications with you to provide
a high quality service.
11. Complaining
When we receive a complaint, we record all
the information you have given to us.
We use that information to resolve your
complaint.
If your complaint reasonably requires us to
contact some other person, we may decide to
give to that other person some of the
information contained in your complaint. We
do this as infrequently as possible, but it
is a matter for our sole discretion as to
whether we do give information, and if we
do, what that information is.
We may also compile statistics showing
information obtained from this source to
assess the level of service we provide, but
not in a way that could identify you or any
other person.
12. Affiliate and
business partner information
This is information given to us by you in
your capacity as an affiliate of us or as a
business partner.
It allows us to recognise visitors that you
have referred to us, and to credit to you
commission due for such referrals. It also
includes information that allows us to
transfer commission to you.
The information is not used for any other
purpose.
We undertake to preserve the confidentiality
of the information and of the terms of our
relationship.
We expect any affiliate or partner to agree
to reciprocate this policy.
Use of information we collect through
automated systems when you visit our website
13. Cookies
Cookies are small text files that are placed
on your computer's hard drive by your web
browser when you visit any website. They
allow information gathered on one web page
to be stored until it is needed for use on
another, allowing a website to provide you
with a personalised experience and the
website owner with statistics about how you
use the website so that it can be improved.
Some cookies may last for a defined period
of time, such as one day or until you close
your browser. Others last indefinitely.
Your web browser should allow you to delete
any you choose. It also should allow you to
prevent or limit their use.
Our website uses cookies. They are placed by
software that operates on our servers, and
by software operated by third parties whose
services we use.
When you first visit our website, we ask you
whether you wish us to use cookies. If you
choose not to accept them, we shall not use
them for your visit except to record that
you have not consented to their use for any
other purpose.
If you choose not to use cookies or you
prevent their use through your browser
settings, you will not be able to use all
the functionality of our website.
We use cookies in the following ways:
13.1. to track how you use
our website
13.2. to record whether
you have seen specific messages we display
on our website
13.3. to keep you signed
in our site
13.4. to record your
answers to surveys and questionnaires on our
site while you complete them
13.5. to record the
conversation thread during a live chat with
our support team
[We provide more information about the
cookies we use in our cookie policy].
14. Personal
identifiers from your browsing activity
Requests by your web browser to our servers
for web pages and other content on our
website are recorded.
We record information such as your
geographical location, your Internet service
provider and your IP address. We also record
information about the software you are using
to browse our website, such as the type of
computer or device and the screen
resolution.
We use this information in aggregate to
assess the popularity of the webpages on our
website and how we perform in providing
content to you.
If combined with other information we know
about you from previous visits, the data
possibly could be used to identify you
personally, even if you are not signed in to
our website.
15. Our use of
re-marketing
Re-marketing involves placing a cookie on
your computer when you browse our website in
order to be able to serve to you an advert
for our products or services when you visit
some other website.
We may use a third party to provide us with
re-marketing services from time to time. If
so, then if you have consented to our use of
cookies, you may see advertisements for our
products and services on other websites.